1 reviews | Active since Oct 2019
Vodacom Payment Service
Vodacom failed to debit on my bank account last month and they called to let me know that there were insufficient funds in my account ****rue). So I called and enquired about this and the consultant could only say that the system shows “BE” then told me to contact my bank. I had contacted my bank previously and they confirmed that Vodacom did not try to debit anything. I asked to speak to senior consultant or even a supervisor and I was given attitude by the consultant and she said she had logged in on the system for them to call me but they never did. I expressed my unhappiness and was still not assisted and they are going to charge me for non payment yet they did not set the mandate on their side for a debit order. Thoroughly disappointed in Vodacom really cos this has been happening for some months now yet when I tell them to debit double they can do it.
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
As discussed, the debit order has been reinstated successfully. Should you wish to make a payment arrangement, please contact Vodacom Accounts on ***, free from Vodacom numbers.
Kindly be advised that the cancellation for *** has been loaded successfully. Note the following:
> Reference number for cancellation is ***.
> The due date is scheduled for 30 September 2025.
> All allocated bundles (Min/Data/Airtime/SMS) need to be utilized as they will be forfeited.
> Simply recharge on 1 October 2025 once on Prepaid.
> Ensure that you keep the number active on the Vodacom network by recharging, making calls and sending SMS's.
> WhatsApp calls and messages do not count as activity as it is a 3rd party application.
> Inactivity for 90 consecutive days, will result in deletion of the number from the Vodacom network.
Have a pleasant day further and stay safe.
Regards
Vodacom Consumer Website Team
As discussed, the debit order has been reinstated successfully. Should you wish to make a payment arrangement, please contact Vodacom Accounts on ***, free from Vodacom numbers.
Kindly be advised that the cancellation for *** has been loaded successfully. Note the following:
> Reference number for cancellation is ***.
> The due date is scheduled for 30 September 2025.
> All allocated bundles (Min/Data/Airtime/SMS) need to be utilized as they will be forfeited.
> Simply recharge on 1 October 2025 once on Prepaid.
> Ensure that you keep the number active on the Vodacom network by recharging, making calls and sending SMS's.
> WhatsApp calls and messages do not count as activity as it is a 3rd party application.
> Inactivity for 90 consecutive days, will result in deletion of the number from the Vodacom network.
Have a pleasant day further and stay safe.
Regards
Vodacom Consumer Website Team