JJ
Johan J
1 reviews | Active since Dec 2014
07 Jul 2021, 11:45
Vodacom payment arrangements is a flaw
Why do Vodacom allow payment arrangements if they still go ahead and suspend the service afterwards? I made payment arrangements for the last couple of months and did not miss one payment. I phoned customer care and was informed that a request for unsuspension will be logged. The result came back as declined??!! How is this possible if the arrangement is in place? If you do not make payment arrangements then why give the option? This is extremely bad service! Do you want to lose your customers? I have 3 contracts with Vodacom! If you do not want to assist then I will take my business somewhere else where a company is willing to assist.
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Replies (4)
Vodacom's replyOfficial
07 Jul 2021, 14:25Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Jul 2021, 14:25
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
07 Jul 2021, 14:28Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Jul 2021, 14:28
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JJ
Johan J's updateReviewer Update
07 Jul 2021, 14:29Thanks but Vodacom blocked my incoming calls as well so I got a response via email that I am unavailable!
JJ
Johan J's update07 Jul 2021, 14:29
Reviewer Update
Thanks but Vodacom blocked my incoming calls as well so I got a response via email that I am unavailable!
JJ
Johan J's updateReviewer Update
07 Jul 2021, 15:47I was just informed that the payment arrangement application is declined. Vodacom does not appear to assist at all. Remove the payment arrangement option as one of your services as you do not provide the option make an arrangement to your customers. I honored the arrangement by not missing a payment but Vodacom still suspended my service and now refuse to unsuspend until I pay the account in full. Vodacom is a disgrace to paying customers like myself. In the current state of our economy I would have thought that a company like Vodacom would go out of their way to ensure loyal customers like myself are treated with integrity and not shown the door.
JJ
Johan J's update07 Jul 2021, 15:47
Reviewer Update
I was just informed that the payment arrangement application is declined. Vodacom does not appear to assist at all. Remove the payment arrangement option as one of your services as you do not provide the option make an arrangement to your customers. I honored the arrangement by not missing a payment but Vodacom still suspended my service and now refuse to unsuspend until I pay the account in full. Vodacom is a disgrace to paying customers like myself. In the current state of our economy I would have thought that a company like Vodacom would go out of their way to ensure loyal customers like myself are treated with integrity and not shown the door.