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Tracey R
1 reviews | Active since Jul 2019
21 Oct 2022, 17:55
Vodacom payment
I paid my account on the Vodacom app. Which I do every month and it automatically updates on the app. I paid my account last night R3600 on the app and the money is not reflecting. I call Vodacom tell me no payment received, I have sent through the proof of the payment and nobody comes back to me. I urgently await Vodacom to reply.
Helpful (0)
Replies (18)0
Replies (18)
Vodacom's replyOfficial
22 Oct 2022, 11:12Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply22 Oct 2022, 11:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Tracey R's updateReviewer Update
22 Oct 2022, 16:11How long will it take for Vodacom to contact me. Still no acknowledgment by email or phone
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Tracey R's update22 Oct 2022, 16:11
Reviewer Update
How long will it take for Vodacom to contact me. Still no acknowledgment by email or phone
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Tracey R's updateReviewer Update
23 Oct 2022, 13:09Vodacom please contact me urgently to sort the billing situation out.
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Tracey R's update23 Oct 2022, 13:09
Reviewer Update
Vodacom please contact me urgently to sort the billing situation out.
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Tracey R's updateReviewer Update
24 Oct 2022, 07:23Vodacom please escalate to the finance team to sort query out. I can’t have my line suspended if I have made payment. This is now urgent
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Tracey R's update24 Oct 2022, 07:23
Reviewer Update
Vodacom please escalate to the finance team to sort query out. I can’t have my line suspended if I have made payment. This is now urgent
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Tracey R's updateReviewer Update
24 Oct 2022, 11:42And I still wait for Vodacom
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Tracey R's update24 Oct 2022, 11:42
Reviewer Update
And I still wait for Vodacom
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Tracey R's updateReviewer Update
25 Oct 2022, 09:16Vodacom please urgently assist me with this problem - this is now urgent
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Tracey R's update25 Oct 2022, 09:16
Reviewer Update
Vodacom please urgently assist me with this problem - this is now urgent
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Tracey R's updateReviewer Update
25 Oct 2022, 10:44Vodacom can’t pick up payment but vodapay can - thank you Matshidiso Sebatane for being so professional and for going the extra mile - I await your feedback
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Tracey R's update25 Oct 2022, 10:44
Reviewer Update
Vodacom can’t pick up payment but vodapay can - thank you Matshidiso Sebatane for being so professional and for going the extra mile - I await your feedback
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Tracey R's updateReviewer Update
31 Oct 2022, 21:25Vodacom it is now 11 days later since I made a payment. Payment is not reflecting on my Vodacom account. This is utterly shocking and I am still waiting for feedback since Friday. If this service continues I will cancel my contracts. Please urgently respond with feedback.
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Tracey R's update31 Oct 2022, 21:25
Reviewer Update
Vodacom it is now 11 days later since I made a payment. Payment is not reflecting on my Vodacom account. This is utterly shocking and I am still waiting for feedback since Friday. If this service continues I will cancel my contracts. Please urgently respond with feedback.
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Tracey R's updateReviewer Update
02 Nov 2022, 15:07And still no answer from Vodacom
Your service is shocking
Your service is shocking
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Tracey R's update02 Nov 2022, 15:07
Reviewer Update
And still no answer from Vodacom
Your service is shocking
Your service is shocking
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Tracey R's updateReviewer Update
03 Nov 2022, 14:18Still no answer - shocking
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Tracey R's update03 Nov 2022, 14:18
Reviewer Update
Still no answer - shocking
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Tracey R's updateReviewer Update
04 Nov 2022, 14:3715 days later since making payment - still no answer from Vodacom or Vodapay. Bank statement sent emails sent phone calls - and there is ZERO feedback
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Tracey R's update04 Nov 2022, 14:37
Reviewer Update
15 days later since making payment - still no answer from Vodacom or Vodapay. Bank statement sent emails sent phone calls - and there is ZERO feedback
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Tracey R's updateReviewer Update
05 Nov 2022, 12:17My query number is *** with vodacom and with vodapay it is A2-THP3-ULCSE CAN SOMEONE INFORM ME WHAT IS HAPPENING
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Tracey R's update05 Nov 2022, 12:17
Reviewer Update
My query number is *** with vodacom and with vodapay it is A2-THP3-ULCSE CAN SOMEONE INFORM ME WHAT IS HAPPENING
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Tracey R's updateReviewer Update
06 Nov 2022, 19:08Vodacom I am still waiting for feedback - there is ZERO customer service - even spoken to a manager and still no feedback - your so called 48 hours has been and gone
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Tracey R's update06 Nov 2022, 19:08
Reviewer Update
Vodacom I am still waiting for feedback - there is ZERO customer service - even spoken to a manager and still no feedback - your so called 48 hours has been and gone
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Tracey R's updateReviewer Update
07 Nov 2022, 11:42Thank you Vodapay now I wait for Vodacom
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Tracey R's update07 Nov 2022, 11:42
Reviewer Update
Thank you Vodapay now I wait for Vodacom
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Tracey R's updateReviewer Update
07 Nov 2022, 14:23vodacom please can a competent person call me to sort this matter out
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Tracey R's update07 Nov 2022, 14:23
Reviewer Update
vodacom please can a competent person call me to sort this matter out
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Tracey R's updateReviewer Update
11 Nov 2022, 13:25Vodacom your service is terrible still no answer no resolution NOTHING
I want to cancel my contracts
I want to cancel my contracts
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Tracey R's update11 Nov 2022, 13:25
Reviewer Update
Vodacom your service is terrible still no answer no resolution NOTHING
I want to cancel my contracts
I want to cancel my contracts
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Tracey R's updateReviewer Update
11 Nov 2022, 13:27*** send a message saying resolved but the money is not reflecting on my statement
*** now you open another ticket number
CAN SOMEONE PLEASE HELP ME
*** now you open another ticket number
CAN SOMEONE PLEASE HELP ME
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Tracey R's update11 Nov 2022, 13:27
Reviewer Update
*** send a message saying resolved but the money is not reflecting on my statement
*** now you open another ticket number
CAN SOMEONE PLEASE HELP ME
*** now you open another ticket number
CAN SOMEONE PLEASE HELP ME
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Tracey R's updateReviewer Update
14 Nov 2022, 14:36Thank you Vodacom for your shocking service - just take note I will no renew or take out any new contracts I am done with Vodacom - almost a month later and still no solution
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Tracey R's update14 Nov 2022, 14:36
Reviewer Update
Thank you Vodacom for your shocking service - just take note I will no renew or take out any new contracts I am done with Vodacom - almost a month later and still no solution