MT
Mariaan T
1 reviews | Active since Oct 2015
14 Sept 2020, 13:39
Vodacom: Paying monthly installments for a pre-paid phone / cancelled contract
I had 2 contracts with Vodacom. A few years ago I cancelled the one contract (the number could ONLY be used as a pre-paid). I few months ago I noticed that my monthly fixed installment increased with approx R400 per month. On inquiring I found out that I am all of a sudden paying for a pre-paid phone which I don't think I have the sim card anymore
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Replies (2)
Vodacom's replyOfficial
14 Sept 2020, 14:05Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply14 Sept 2020, 14:05
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
MT
Mariaan T's updateReviewer Update
16 Sept 2020, 12:07I need to query a contract that was supposed to be cancelled, but money is still being taken off my account. I have phoned so many times, and wrote to 3 different Vodacom email addresses but there is NO feedback or reply. The service is super poor
MT
Mariaan T's update16 Sept 2020, 12:07
Reviewer Update
I need to query a contract that was supposed to be cancelled, but money is still being taken off my account. I have phoned so many times, and wrote to 3 different Vodacom email addresses but there is NO feedback or reply. The service is super poor