NZ
Natasha Z

1 reviews | Active since Mar 2012

19 Jan 2019, 08:46

Vodacom- payinfg double for data.

I'm seriously getting fed up with Vodacom giving you the option to buy social bundles, but the data does not get deducted from your social bundle...it gets deducted in minutes from the normal data on your phone. This happens over and over and over again. I lost data earlier this week like this, and again last night. My data I uploaded last night just to be able to download emails and google on occasion was basically depleted within an hour. Same thing happened last weekend and earlier this week. So I'm paying R35 for social bundle but have to upload normal data almost twice a day because the social bundles of which you so gladly took my money is just an eyeblind because it doesn't work for facebook or instagram. Yet again you are *****ing your customers money. I'm paying for services I am not getting, Im actually paying double at this stage. No use in trying to phone call centre they come up with excuse after excuse. I have the detailed sms of my balance where my data is flying but my social bundle stays on 3gig after being on fb and instagram for quiet a while. I have the proof you are *****ing my money and not giving me the service Im buying.

0
Replies (2)
Vodacom
Vodacom's reply19 Jan 2019, 10:22
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply24 Jan 2019, 15:59
Official
 Dear Natasha,  

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As per discussion, query has now been Resolved  Regards  Consumer Website Team(SA)    

Best regards,