VODACOM - PAY THE MONEY BACK YOU OWE CUSTOMERS

Dear Vodacom Customer Service

I am highly frustrated with your *********** staff that sucks from management right down to sales SIES!!! I smell something fishy in your system while reading about your complaints on social media regarding contracts and money being deducted off people bank accounts who has no contracts or dealings with you whatsoever!!! but when it comes to refunds you guys make excuses or the customer must wait 14days for a refund, for a service that you didn't render to them at all!!! this is pathetic because you don't know the customers circumstances or needs. I come from an accounts background so no need to take that long to pay someone refund back if you if you have no contract. Between your sales and accounts department someone is definitely busy with ***** if you ask me - she/he puts through the sale, accounts debits money off old existing accounts clients ....like myself who last had a contract with you 3 or 4 years ago. Your sales person is happy because he or she gets the commission and you gain 14days interest from my/customers money that was ****** off my account. And the customer at home has no money to feed her family because you sitting on the interest ITS DISGUSTING!!!

And to your social media team - teach them not to contact customers at 9pm with no positive answer. Sleepless nights damages the situation even more. Byron Kennedy -its a big NO!!!

14 DAY REFUND FIX THIS IF YOU HAVE NO CONTRACT OR SERVICE RENDERED BETWEEN THE CUSTOMER YOU AS VODACOM THE COMPANY.

QUICK TO TAKE THE MONEY AND GAIN INTEREST FROM IT - IS *****!