BN
Bhavita N
1 reviews | Active since Jun 2013
10 Sept 2015, 09:43
Vodacom Pay Once Prepaid Data bundles
Pay once prepaid data bundles do not follow terms and conditions. As per terms and conditions:<br> \12. Pay Once data bundles are valid up to 24:00 on the 60th day from and including the day of purchase".<br> This is not the case. I have purchased a 2gb bundle however the data that should be available till 60 days is not available once the next months bundle is received. I have had this problem for 2 months now. Tried calling Vodacom to resolve but have had received no feedback to date. Service request reference number A6-XA0K-YJ32O. This was logged around the 27/28th August. Seems like Vodacom does not understand the definition of customer service"
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Replies (1)Vodacom's replyOfficial
10 Sept 2015, 13:29Hello B. Nana,
Thank you for raising your complaint with our team.
A consultant will be in touch with you soonest.
Regards,
Consumer Website Team
Thank you for raising your complaint with our team.
A consultant will be in touch with you soonest.
Regards,
Consumer Website Team
Vodacom's reply10 Sept 2015, 13:29
Official
Hello B. Nana,
Thank you for raising your complaint with our team.
A consultant will be in touch with you soonest.
Regards,
Consumer Website Team
Thank you for raising your complaint with our team.
A consultant will be in touch with you soonest.
Regards,
Consumer Website Team
