LK
Lloyd K

1 reviews | Active since Jun 2020

08 Jun 2020, 19:46

VODACOM PAY ME BACK WHATS DUE TO ME.

Vodacom has poor security and screening... My month to month contract was upgraded in February without my knowledge and 3 addition lines where added to my account ! These have been confirmed as ***** by their ***** department yet i am still waiting for my R 8,335.16 to be paid back into my bank account.

They want to credit "my" vodacom account but i do not have no account with them as they all **********. when i email and call them to find out whats happening they give me the run around ... I have countless reference numbers from their *********** ***** department.

Yet in these time of COVID 19 when money is scarce and prices have all gone up, i have to hope and pray i get my money back from these vampires who have no regard for their customers at all.

When will vodacom start put measures in place to stop this ***** ? cause from what i hear from many people it only happens with vodacom.

Im a desperate man looking for my hard earned money back so i can support my family during these hard times.

0
Replies (4)
Vodacom
Vodacom's reply09 Jun 2020, 07:25
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
LK
Lloyd K's update11 Jun 2020, 16:20
Reviewer Update
When are your *********** staff going to get contact me ?
LK
Lloyd K's update15 Jun 2020, 12:18
Reviewer Update
I am still waiting for feedback ?
LK
Lloyd K's update30 Jun 2020, 06:47
Reviewer Update
Hi there, i have received payment yet not all that is due to me, when will the balance be paid ?