NT
Naomi T
1 reviews | Active since Sept 2020
08 Sept 2020, 07:27
VODACOM PAY BACK MY MONEY
I app**** for an I phone 11 because it's in my budget - when I went to get the phone the woman said to me, sorry, she made a mistake she only has an 11 pro. I cannot afford to pay more and insisted on paying the amount for a I phone 11 which she agreed to. For three consecutive months, Vodacom deducted R1189 from my account instead of R829. We went to Vodacom and reported it, they said they will pay back the two month's I paid to much and will only deduct the correct amount for September 2020 which was not the case.
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Replies (1)Vodacom's replyOfficial
08 Sept 2020, 08:53Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 Sept 2020, 08:53
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
