Vodacom Pay Back my Money

Dear Mr CEO of Vodacom. Vodacom has approved a contract on my name without my knowledge and without my approvals, when I received a notification I contacted vodacom and they still let the deal go thru. I have filed a case of ***** and requested to cancel the contract. Which vodacom only done after 2 months.vodacom has confirmed it was a ***** case and confirmed they will pay back within 7 days. Vodacom has deducted R 2567.53 on 31 may and end of June R2567. 53. Vodacom has agreed to pay back the money, and it's months and no refund as yet. Every time we call vodacom says the amount is being prepared. I have explained vodacom that I need to survive everymonth and you have put me into a financial strain by taking my money which was meant to be used to survive in these difficult times. I trust vodacom will compensate me for all my difficulties and return all my money. If I donot receive a response within 14 days. I will do whats nessasary.

ref( vodacom *** l***)

Regards Fatima Bhyat *** *** Or Mr M Moosa *** ***