hD
hlehle D
1 reviews | Active since Jul 2015
16 Aug 2021, 09:02
Vodacom pay back my data!
I purchased 20GB of data on 06 August 2021. Today I have 0 data left. Horrified, I logged onto Vodacom Online to track my data and it shows me that from 06.08.21 to 15.08.21 I have only used 3GB. Infact, it shows me that from 17July to 15 August I have used 11 GB...Please please let me know where the rest of my data has disappeared to! I need it to work!
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Replies (3)
Vodacom's replyOfficial
16 Aug 2021, 09:50 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply16 Aug 2021, 09:50
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
hD
hlehle D's updateReviewer Update
17 Aug 2021, 15:20Thank you to Vodacom's team leader Sipho who advised that I need to go into a Vodacom shop and the IT department can tell me exactly where my data goes to. He also gave me 5GB courtesy data which was really appreciated! #WIN!
hD
hlehle D's update17 Aug 2021, 15:20
Reviewer Update
Thank you to Vodacom's team leader Sipho who advised that I need to go into a Vodacom shop and the IT department can tell me exactly where my data goes to. He also gave me 5GB courtesy data which was really appreciated! #WIN!
Vodacom's replyOfficial
20 Aug 2021, 11:21Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. We glad to hear that your query has been resolved.
Have a lovely day further. Regards Consumer Website Team
Have a lovely day further. Regards Consumer Website Team
Best regards,
Vodacom's reply20 Aug 2021, 11:21
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. We glad to hear that your query has been resolved.
Have a lovely day further. Regards Consumer Website Team
Have a lovely day further. Regards Consumer Website Team
Best regards,