Vodacom Pavillion worse service ever

Hi so I visited the vodacom store on Saturday. I dealt with a lady by the name of Janet sithole from Pavillion. This is the worse service I've ever received in my life. I was told the contract was being vetted so I needed to produce an id etc. I did that however I had to follow up with them and on Saturday evening I was told by Mohammad that it was declined due to me having to many lines which was Bulls hit so I went in. After me getting there I was told I'm 08th in the que for vetting however 4 hours later I'm still 08th. I found this hard to believe so I called the head office just to find out the department isn't opened and will only open on Tuesday as its a public holiday. Vodacom is this how you treat your customers and mind you your paying customers. You employ people with no ethics or a lack of integrity that they can't give you a simple call back to apologize. Are you guys not aware of the consumer laws? Having a profile of p700 and being declined because your consultant isn't competent of doing her job. I had to ask the store manager Sasha to transfer the contract down to Voda4u because I don't trust your staff that works in the Pavillion store. I had to run up and down to the mall over the past two days wasting a lot of fuel. You guys are ridiculous and honestly cell c stated they would approve the same time due to my earning and credit profile yet you guys can't even give me a direct answer. Worst service ever and I'm honestly starting to hate the network as you guys have a lack of concern for your consumers.