SK
Sabelo K
1 reviews | Active since Sept 2020
10 Nov 2020, 13:59
Vodacom Pavillion, terrible service.
It was so terrible to buy a phone frm vodacom Pavillion and when I returned it the following day to ask for an exchange because of financial issues that just came up, they refused. They said their terms and conditions does not allow them to refund of to do the exchange. When i asked them to show me that on their terns and conditions they gave ne, they read ut for 45 minutes without seeing it but on top of that they told me to do what ever i want but they won't exchange or refund me. I found them very rude and *********** because even the manager refused yet he did not have something in writting to support what he said.
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Replies (1)Vodacom's replyOfficial
10 Nov 2020, 14:08Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply10 Nov 2020, 14:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
