VODACOM PAVILLION

Neotel decided to shut and their doors and asked all subscribers to port their numbers out, i being a RED VIP client of Vodacom decided for the sake of no paper work to take my business to them on the 26 APRIL 2019, i was happily sold a package (BBC WIRELESS LITE PROMOTION) by a salesperson in the store (Jonathan Naicker), I was then asked to send a letter to Vodacom PAVILLION requesting the PORT from Neotel, every thing done, happy that i will not be left with out lines i waited patiently for the port to take place in the prescribed time as per the sales person, 2 weeks later and still nothing transpired, assuming that maybe i have not understood or assembled the product properly, i went off tot he store to enquire, i was then told they where unaware that the porting didnot take place and the device was assembled by the sales person. I was then told that the paper work was not in order and that they where sorting it out, 1 week later and closer to Neotel shut down still no porting has taken place, off to the store i was again and fed a different story. many clients of there's is having this issue, maybe i should cancel it, having left the devise at my office, i was then to return the device and start the process with a new service provider, took the devise back to store on this occasion the store Manger ( Louis) was available and he refused to take the device back and said that i should wait till Neotel closes and maybe then the porting will take place, needless to say, its now 2 weeks that i am with out phone lines, numerous calls and emails and no help from Vodacom, i then was advised to send a letter of cancellation to them seeing that up untill this date 13 July 2019 they have not full filled their part of the deal, all of a sudden i receive messages of the billing statement, for a service that has not been full filled, can any one advise me further, my company has lost thousands in the loss of business, they have not even responded to me emails.

PLEASE HELP

VODACOM PAVILION IS RUN LIKE A PLAY GROUND BY A BUNCH OF IDIOTS THAT HAVE NO IDEA OF CUSTOMER SERVICE