CS
Chantelle S

1 reviews | Active since May 2018

11 Jun 2021, 10:42

Vodacom - pathetic - you should add that as a contract option for people to at lease align their expectations.

I have never been appalled by a network service. Ever. This company is a global house hold name. They are horrible.

I have paid more money to Vodacom, to which they cannot provide me with accurate explanations on why i have to pay R 20 000 for being behind. I have paid the account by debit order. once you eventually patch through to the collections they are so rude that it instantly upsets you. I have contacted someone with in the company that investigated the payments and there is no reason for this. That’s how pathetic you are as a company and a service provider. You put the brand to shame. It’s pathetic.

0
Replies (1)
Vodacom
Vodacom's reply11 Jun 2021, 11:17
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team