1 reviews | Active since Oct 2016

14 Oct 2016, 15:24

VODACOM PATHETIC VODACOM

<p>I requested a quote to settle my son's cell contract early. So Vodacom cancelled it and took the amount off my next debit order!!!! I called to get it resolved - the agent apologised and said it would be fixed - 3 months later - guess what? Yip - NOTHING!!!!</p> <p>On 1 October 2016 my caller line identity disappeared and I now only have Caller Unknown - causing major havoc in my businsess! Can I call Vodacom? NO - they are too busy - I should try self help. Which I do. BUT their internet system is having technical difficulties - to today still always. Try to Chat on line - no they are too busy. Want to email? They no longer have email contact. Send online message for a call back. Ha Ha Ha - I received an electronic voice message!!!! Went into 3 different stores - no one can help as Vodacom is off-line. </p> <p>WHAT A JOKE!!!! </p> <p>What does one do? I have to pay of course. Do I get service? NO. </p> <p> </p> <p>SHOCKING!!!!!!</p>

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Replies (3)
Vodacom
Vodacom's reply14 Oct 2016, 15:40
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

's update14 Oct 2016, 19:09
Reviewer Update

Well let's see how long this takes....... obviously no haste on Vodacom's side - they have their money and I must just wait..................

's update19 Oct 2016, 10:27
Reviewer Update

And today is the 19th October - and still not one single word from Vodacom - BUT guess what???!!!! yes, they cut my line!!!!

VODACOM - PLEASE DONT BOTHER TO HELP SORT OUT YOUR MESS - RATHER CUT MY LINE - VERY MATURE BUSINESSLIKE APPROACH!!!!!!!!!!!!!!

HOW DISGUSTING IS THIS COMPANY???!!!!!