Vodacom pathetic useless thieving stay away!
This company has become so pathetic like the rest of big corporations in SA
I have a Samsung tablet. I took out insurance at cellular city. Woman told me it was R80 i was fine with that. For nearly a YEAR vodacom was ok with it being R80
I canceled my Samsung phone contact that upgradable i was paying R300 on that contract. Once the cancelation was made i get an sms saying the insurance on the tablet is now found to be not enough for the device and it will increase by R200!!!
Strange isn't it. How fot nearly a year thr tablet was ok to be insured by R80 but let me cancel the phone which is R300 and now they put up the insurance.
No option of if THE CUSTOMER WANTS TO INCREASE IT. Its just done!!!
So i try phoning thr useless insurance depart noooooo one bothers to answer the phone.
Iv emailed. Iv sent messages on fb. Finally some one decided to phone me on the 23 if just who ASSURED ME that the sms i got increasing my insurance was sent to me in error and it would stay R80
I checked this morning. Its R200 no one knows their ass from their elbow in this company!!
Again I ask how on earth are the people working at vodacom working there? Maybe I should spell it out for everyone. I HAVE ONE DEIVCE THAT HAS INSURANCE!!!!!! THE DEVICE THAT GOT THE SMS WAS THE INSURED ONE! THE NUMBER I PROVIDED TO THE SOCIAL MEDIA GUY WHO PHONED ME HAS INSURANCE!!
Why did a device have to be specified when the guy on the 23rd of June phoned me? Why didn't he ask? why do I have to do this companies job for them? I have one contract canceled so obviously it's the other device. Obviously the idiots at insurance can SEE WHAT DEVICE!!
But not it's any old excuse as to why the insurance increase. I ask Again who AUTHORISED them to increase it without asking me first! and WHY for the past SIX MONTHS was R80 ok? That's what the cellucity staff member said the insurance was!!! Stop trying to ***** money out of your customers!!!! it's PATHCETIC!!!
Again I ask how on earth are the people working at vodacom working there? Maybe I should spell it out for everyone. I HAVE ONE DEIVCE THAT HAS INSURANCE!!!!!! THE DEVICE THAT GOT THE SMS WAS THE INSURED ONE! THE NUMBER I PROVIDED TO THE SOCIAL MEDIA GUY WHO PHONED ME HAS INSURANCE!!
Why did a device have to be specified when the guy on the 23rd of June phoned me? Why didn't he ask? why do I have to do this companies job for them? I have one contract canceled so obviously it's the other device. Obviously the idiots at insurance can SEE WHAT DEVICE!!
But not it's any old excuse as to why the insurance increase. I ask Again who AUTHORISED them to increase it without asking me first! and WHY for the past SIX MONTHS was R80 ok? That's what the cellucity staff member said the insurance was!!! Stop trying to ***** money out of your customers!!!! it's PATHCETIC!!!