Vodacom pathetic staff part 2

Still no response to my last complaint even though they messaged privately and I am already paying for the phone

Kim P

29 reviews | Active since Dec 2016

17 Feb 2022, 12:25 Vodacom pathetic staff I ordered a phone a month ago, they let me know last week that they will deliver it when I was out of town. I arranged that they deliver when I am back. Obviously that didn't happen and when I called they said it was returned to vodacom. When I called them Monday 14th, they said they will call me on Wed 16th. That didn't happen as well. Then when I called again I spoke to the rudest of people Wilson, who shouted and screamed at me that he is going to cancel my phone. When I told him about his pathetic service and cut the call. He called me from another number again and continued to shout at me.

Vodacom's reply: 17 Feb 2022, 13:36

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply: 17 Feb 2022, 16:13

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

Please note that we escalated your query to our upgrades team for further assistance. Kindly allow our team to investigate and provide feedback.

We apologize for the inconvenience and the service experienced.

Regards,

Vodacom Consumer Website Team