Vodacom pathetic staff and consumer website team part 3

Still no resolution!!!! Someone called me and asked me 20 questions to identify myself, and then repeatedly told me how lucky I was that she called as she is actually off duty. I spent 20 min on the phone for her to tell me that it was out of stock. I must choose another phone. I did everything I was supposed to in order to get the phone delivered and then to hear such utter ****. Then for vodacom to respond on here to say the matter is resolved. Are u kidding me???? I am paying for a phone that I did not receive. It's been more than a damn month. This is the response I got on the 22nd and not another call or response after. Pathetic Vodacom's reply: 22 Feb 2022, 09:40

Good day Kim We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused. Our records indicate that your query is currently in hand with our Hellopeter Team. Kindly allow our team to investigate and resolve your query. We apologize for the inconvenience and appreciate your patience. Vodacom Consumer Website Team