Vodacom - Pathetic service what has happened?

A simple upgrade has turned into an absolute nightmare. with no Service or assistance from Vodacom.

I app**** online on Thursday evening 21/02/2019 for an upgrade. when it came to the confirmation page there was a mobile number I did not recognise so I opted for the call me option for confirmation.

I received a call from an agent on Friday morning the 22/02/2019 who's system kept going offline I mentioned to the lady that i had a new work address and needed it updated, i was told that this would happen in confirmation of the order, after 2 call backs i was assured some one would call me back and surprise surprise I ended up having to call in 3 times. each time after holding for approx 20 minutes a time i was told only that specific agent could assist me and that i must wait for the confirmation call.

Monday the 25/02/2019 no one called back by lunch so i called in again held for another 20 min and was told some one would call to confirm. by 4 pm no one had called so i called again to get confirmation as I needed my address amended and was told some one would call me immediately with in 4 minutes of that phone call i received a confirmation SMS.

I immediately called back and told the agent that i received the confirmation sms but the address had not been changed could they assist in correcting the address.

no some one would have to call me to do a change of address.

AGAIN....... no one called. on the 27th February 2019 i called in to enquire if some one could assist me with the change of address.

the agent took the new address and did said they would send it to the courier.

I called in again on the 28/02/2019 to find out if the address had been updated and they assured me they sent an email through to the Couriers (RAM) and that i would receive my order on Friday the 01/03/2019.

I received 2 confirmations of dispatch and then an email from ram to say the parcel was out on delivery.

on the tracking email from ram they had the wrong address and still the same mobile number which i do not recognise.

I tried sorting this out with RAM who said i need to contact VODACOM ....

I give up!!!!!! they can keep the phone and the contract.