VODACOM = PATHETIC SERVICE! USE ANOTHER PROVIDER!!

In August 2015, our Company reported a billing error to Vodacom as we were being charged for data not used on our handsets. After many calls (at our expense!!) and after providing an Affidavit signed at our local police station, Vodacom confirmed that the shop had allocated a data simcard to somebody else (?!) and it had been allocated to our Company's account in error. A case was opened within Vodacom Forensics department however despite many, many calls to Vodacom OVER 6 MONTHS!!!!! we have never received a Credit Note for the R 10,000 overcharge!!! When I call Vodacom with the case number, they tell me it is still under investigation! 6 MONTHS AND NO RESOLUTION?!<br> Our other Company is now having trouble with Vodacom again!! An individual account was migrated to the Company in November last year and our limit request was just ignored!!! It was clear right from the start of the migration application what our spending limit is and yet we get charged double and told that's Vodacom rules!!! PATHETIC SERVICE!!!!! DO NOT USE VODACOM, THEY CANNOT TREAT INDIVIDUAL NOR BUSINESS ACCOUNTS APPROPRIATELY!!! We will be cancelling all of our Company accounts and Directors personal accounts!!