Vodacom - Pathetic service provider

I am having a VIP Red package with Vodacom since 1997, at the time Auto Page cellular but it was still Vodacom, with another 3 contracts for employees. Called them on Sunday and operator confirmed someone will call me on Monday. Vodacom did call, but not to my number, to a different number for one of the contracts I am holding, and my employee provided them with my number, never called me. How do they not have my number on record as all contracts are approved on my number. Today I called them again, spoken to 4 different operator's and everyone just transferred me to a next person, the last person did put the music kn in my ears whilst I was explaining my situation. Never had such bad pathetic service delivery and this after almost 30 years!