TT
Thube T

1 reviews | Active since Jul 2018

25 May 2020, 11:32

Vodacom Pathetic Service Provider

Pathetic service provider, i have been hassling the whole of yesterday Sunday trying to purchase airtime and i couldn't , this costed me to drive all the way to the mall. Again today Monday the 25th i encountered same challenges , drove to buy airtime , when i purchased, Vodacom recharge systems are down, is this some kind of a joke , i called the Call Center who were unable to assist and recharge on my behalf , so now literally am sitting with a dummy phone and airtime which i cant utilize to do my business. Really something so simple as recharging you have to go through hassles as if its some free beezz . so irritated.

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Replies (1)
Vodacom
Vodacom's reply25 May 2020, 12:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team