Vodacom pathetic service once again.
<p>Today is the 21st September, Yesterday n the 20th September at 17:24 I received a sms from Vodacom saying that I have 496MB datat left. I then added a 2GB data bundle and at 18:48 to say my datat bundle is now depleted. I then called into Vodacom who couldnt help me get my line unlocked or increase my call limit. This we call inand they tell me I have a R2300 data bill. I am highly annoyed by this. Firstly I have a 10 gig datat bundle which when depleted I top up so I do not get any additional datat bills, I am always notified when I am close to finishing it and gladly top up. In this case Case Vodacom hass blatently billed me outside of my bundle and thencharged me a ridiculous rate. I do not ever mind paying for extra data as I buy bundles. I am a RED VIP customer and spend well over R4000 a month with them. I want this resolved how could I possibly have run up an additional datat bill when your system says I was still in bundle, 2 I have a call limit so that I cannot go over an additional R900. 3 Vodacom claim I called in to raise my limit to over R2000 when I have never done this as I need my wife to be then when I do so nd we have never done that. I need someone to call me today to have this sorted out. my number is ********** 661 and email is ********** . I refuse to pay this bill I am happy to pay the bundle rate as it should be but not this ridiculous bill. If VOdacom have an issue with their datat billing being delayed it is an issue for the to resolve, they cannot bill me late for datat usage when I have a datat bundle in place.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
