Vodacom - Pathetic Service Offering

Item: Vodacom
Rating: 1
Author: Rajesh S

The service from Vodacom reaches new lows with every interaction. We are unfortunate to be forced to use Vodacom Fibre at our estate. My wifi setup was recently supposedly upgraded from 40mbps to 100mbps.

The installer seemed to be clueless about setting up the new router and the wifi range extenders on the old setup. Despite a number of complaints to Vodacom ,nothing has been done to rectify the problem. The new setup recorded a download speed of 8mbps instead of 100mbps as advertised.

I have requested the installer remove the entire Vodacom system.

The entire experience with Vodacom is pathetic in or area from fibre to bad cell signal.

Vodacom, please remove your ******* from my premises urgently.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

13 Oct 2020, 08:56

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply13 Oct 2020, 08:56

Official

Rajesh S's updateReviewer Update

14 Oct 2020, 07:46

HI,

i'm not interested in talking to any consultant. I want the installer to return and repair the installation OR REMOVE the "new" upgraded equipment.

Please sort it out today or i will cancel my debit order and NOT pay for the fibre installation.

Rajesh S's update14 Oct 2020, 07:46

Reviewer Update