Vodacom - Pathetic service - not recommended

Vodacom - Pathetic service - not recommended

Due to *********** sales consultants, bad reception, dropped calls and expensive useless contracts, I contacted Vodacom on 05/11/21 to cancel my contract. I was then convinced (deceived) by the Retentions dept (Wendy) with a better contract. The deal offered included a Samsung A52, R175 airtime, 500 any network minutes and 5Gig data for R474pm. Wendy at Retentions who offered me this deal stated that she cant provide me with an updated contract, as she has “created” a package for me, but that our call was recorded. I accepted the package and received a sms confirming the upgrade. I contacted Vodacom 2 weeks later to enquire on delivery and was informed that the upgrade was cancelled?!

Wendy at Retentions then confirmed that the Samsung A52 was discontinued, that she cancelled the upgrade and that she was waiting for black Friday specials to assist me with a better deal. I received a call from Wendy, on Black Friday and she offered me: Samsung A52s, R175 airtime, 250 mins, 10Gig for R474 for 24months. The upgrade was performed and the phone was delivered. Shortly after delivery I received a call from Wendy to inform me that I will not be billed for the upgrade due to the delay from their side and that I will only be billed from January 2022.

On *** I received a sms stating that my upgrade is being processed and when visiting my Vodacom app the contract processed was 50 min voice, 2Gig, 250 min voice @R623.99 pm with the effective bill for DECEMBER 2021!

On 31/12 I once again phoned Vodacom to enquire the incorrect bill and package. I was informed that the error will be rectified under ref no ***, feedback will be provided on 04/01/22 - 05/01/22 No feedback on 06/01/22, and I mailed Vodacom to enquire and received a reply e-mail asking me for my cell number, as they can not assist me on the ref number without the cell number? How do you need a cell number if you have a ref no linked to your contract and query? I did however reply with the number and up to date (13/01) still no feedback or resolution and still billed for a package I did not agree too.

Complaint on the poor cellphone reception resulting in missed and dropped calls was acknowledged after 4 weeks, however, the call dropped x3, due to poor reception and on the 4th dropped call, I never heard from them again. This issue is therefor also still pending feedback or assistance.