Vodacom PATHETIC SERVICE !!!! Not able to load airtime or data on a top up business contract

Regarding Vodacom’s service on cellphone number ********** 454:

This is a top up number on a business contract.

Since june 2017 my son has been experiencing an issue with his contract number. He has a top up contract yet IS UNABLE TO top up in any form including airtime and data using any method.

He is unable to top up using the banking app or even a recharge card, he can neither receive airtime nor data transferred to him by a Third party. Basically he is blocked from adding anything extra that he may need in the month.

We have contacted Vodacom multiple times and followed all instructions given by them but nothing has worked. We have been told the matter has been escalated on many occasions but no feedback has been given to him to date. We have emails to show our correspondence to them. All they’ve given us are reference numbers upon reference numbers. This is a business contract, and he is in a managerial position which requires him to make calls and use data which he is unable to do if his monthly data on his contract is depleted. This has played a negative role in his employment as he cannot be as proficient as he is required to be.

We are extremely disappointed, dissatisfied and frustrated at the service we are receiving from a well reputed service provider. This is totally unacceptable!

We are unable to understand how our query has not been resolved in 5 months!

This situation comes after, he was not able to make or receive calls to and from other networks. Which itself took a month to resolve and to be resolved he had to take the route to higher management. In this case we are unable to reach anyone at Vodacom to assist us!

We’ve used social media to try and resolve our issues and to expose Vodacom, but, to no avail at all. VODACOM seem to keep sweeping this under the carpet.

It’s shocking that the service provider (Vodacom) has not lived up to standard and do not seem to be bothered or interested in taking our matter seriously. This has been an inconvenience in his life and we are not willing to deal with it anymore. We have been patient but have been ignored.

As a Vodacom business client for the past 20 odd years we are very disappointed. We have NEVER defaulted in payments and cannot understand that they do not value our business. We will never recommend this service provider to anyone.