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nathan.rhoda nathan.rhoda
1 reviews | Active since Nov 2016
11 Mar 2021, 19:37
Vodacom pathetic service no phone calls for more than a week they don’t seem to know how to solve it
I have been having issues with my Vodacom sim where all calls go straight to voicemail then i get a sms saying I missed a call. This has been happening for more than a week now. Have gone to stores and for called into helpline on more than one occasion problem still persists. This is the last thing I am trying before I port all my numbers over. Worst customer experience ever from a company whose main business is allowing their customers to make and receive calls.
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Replies (2)
Vodacom's replyOfficial
11 Mar 2021, 20:09Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply11 Mar 2021, 20:09
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
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nathan.rhoda nathan.rhoda's updateReviewer Update
15 Mar 2021, 18:08Yes i went into a branch and was about to port my number to a new network when the person in the branch after testing discovered it was resolved. Your customer service needs a lot of work. Hellopeter was my last resort and you only fixed this problem after this post. Thats after a week of using the channels you make available to your customers to solve your own problems.
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nathan.rhoda nathan.rhoda's update15 Mar 2021, 18:08
Reviewer Update
Yes i went into a branch and was about to port my number to a new network when the person in the branch after testing discovered it was resolved. Your customer service needs a lot of work. Hellopeter was my last resort and you only fixed this problem after this post. Thats after a week of using the channels you make available to your customers to solve your own problems.