TA
Traveldoc A

1 reviews | Active since Apr 2018

15 Jun 2021, 15:34

Vodacom, pathetic service, more than 2 weeks late!

I was contacted to change my service provider for my fibre to Vodacom. I had to sign all the forms and it would be switched over on 1 June 2021 with only a 15min loss of connection. So this morning I received a call from Vodacom to arrange for installation - please note it is 15 June today, and I was informed twice to make sure that I was there at 14h00 as they run a tight schedule. At 14h30 I received a call from the technician that he was at my house. Nobody informed me of the delay They had no solution that suited me

Cannot complain about their service as there was zero, no communication and only after I demanded a senior person to phone me, somebody phoned me that in any case declined to accept that their service was poor. It was a waste of my time, no apology and no plan.

If you need to change your fibre service provider I would suggest that you DO NOT USE VODACOM.

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Replies (1)
Vodacom
Vodacom's reply16 Jun 2021, 07:40
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team