Vodacom pathetic service

I have a Vodacom fibre line, and my account is in good standing. Monthly payment are up to date. My internet went down, over the weekend on a Saturday morning. House full of visitors no wifi. I called Vodacom customer care, they could find a reason for the downtime. Monday morning I received a message from Vumatel which operates the fibre network, Vumatel informed me that Vodacom sent a termination request, which was actioned hence my internet service was cut off. I called Vodacom with this new information, Vodacom then informs me that "sometimes this happens", how can it just happen, I didn't request it, they seemingly didn't have a reason to request it, and sent an erroneous request to terminate my line.

No I have incurred extra costs, since I had to buy data and Hotspot in my house so that we can have internet access. It's been days now and neither Vodacom or Vumatel know how to re connect me.

All I get is thr matter has been escalated with no time frame, meanwhile I was successful debited for this service from Vodacom for which they have not been providing me with.

Pathetic service, and all I get is 'sometimes this happens'

Sies!!!!