CJ
Carina J

1 reviews | Active since Sept 2013

27 Aug 2020, 10:00

Vodacom - pathetic service!

Worst service ever!! Since 11 August 2020, I've probably had 3 days of internet with my fiber connection. After numerous calls as well as contacting them on Facebook, still nothing!! Each time I ask what the progress is, I am told to be patient, they are working on it. No one technician can be this useless that it takes 16 days to resolve an issue. I would not recommend anyone to go for Vodacom fiber, rather use someone else, even if they are more expensive!! Vodacom also sold this contract to me under false pretenses, telling me it's uncapped. Between these hundreds of calls, I have in the mean time found out that there is a data limit on my line, which was never mentioned to me. This is just a different word for capped!! STAY AWAY FROM VODACOM FIBRE!!

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Replies (1)
Vodacom
Vodacom's reply27 Aug 2020, 10:58
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team