MA
Mogamad A
1 reviews | Active since Jan 2017
24 Jan 2021, 11:43
Vodacom Pathetic Service
I am in disbelief on the terrible service I am receiving from Vodacom. Cancelled my contract more than two years ago and up until date the status still shows as current. This means that I cannot open a new contract until this gets changed. It apparently take 4 days to change a status from current to closed or whatever.
This is completely ridiculous because this should not be this difficult!!!
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
24 Jan 2021, 19:03 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply24 Jan 2021, 19:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Mogamad A's updateReviewer Update
24 Jan 2021, 19:13Thank you and I will patiently be awaiting the call
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Mogamad A's update24 Jan 2021, 19:13
Reviewer Update
Thank you and I will patiently be awaiting the call
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Mogamad A's updateReviewer Update
26 Jan 2021, 15:07I was waiting for a call as promised but no one called me so I called to get the status changed just to find out there was no notes made or escalation on the account to change the status. I am disgusted with the service as I am trying to get a new contract and I can’t do so unless the status is changed. The consultant I had spoken to said that she had escalated the case and it should take two hours for the status to change.
I am in desperate need of a new phone so this is very ridiculous and I am hoping that the status would change in the next two hours so that I can get a new contract.
I am in desperate need of a new phone so this is very ridiculous and I am hoping that the status would change in the next two hours so that I can get a new contract.
MA
Mogamad A's update26 Jan 2021, 15:07
Reviewer Update
I was waiting for a call as promised but no one called me so I called to get the status changed just to find out there was no notes made or escalation on the account to change the status. I am disgusted with the service as I am trying to get a new contract and I can’t do so unless the status is changed. The consultant I had spoken to said that she had escalated the case and it should take two hours for the status to change.
I am in desperate need of a new phone so this is very ridiculous and I am hoping that the status would change in the next two hours so that I can get a new contract.
I am in desperate need of a new phone so this is very ridiculous and I am hoping that the status would change in the next two hours so that I can get a new contract.