Vodacom pathetic service delivery

I accidentally uploaded a monthly data bundle on my account and phone in on the 23rd October 2022 and asked that i is cancelled the lady that helped me confirmed that the 200mb and 50mb data bundled was cancelled however on the next debit order it was deducted again i phoned again on the 22november and enquired about it and it was said that it was cancelled however on the next debit order it was deducted again so I reversed the debit order as the debit order deducted from vodacom was incorrect. I phoned in again on the 08 December and changed the one contract to up and enquired about the problem again and the consultant said they will phone me back i am still waiting for the consultant to resolve the problem . I payed my normal installments at the vodacom store as i refuse to pay for a product that i was told is cancelled.(which still is not) I phone in today to cancel the whatsup ticket that was uploaded by this consultant that assured me i can cancel this in January but now they refuse because my account is in arrears . I asked to speak to a manager and was told my number will be given and they might phone me back or they might not phone me back pathetic service from vodacom and then rhey wonder why i want to cancel my contract.