Vodacom Pathetic Service

I went to the Vodacom store in Clearwater Mall On The 14th Of December 2023 to pay my accounts manually. I paid At the first machine and it said declined I then tried At A different machine with the help of somebody working At the store and it was successful. After I went home I checked my bank statement and it was clear that both transactions had gone off successfully. I then called Vodacom and advised accordingly however it seems that it takes then 3 days To respond to each email and still It Is Going no where as the person responding To the email it's as if they do not understand simple English. I then went in to the store showing them all the proof That two payments has gone Off However as useless as Vodacom Is them telling Me they will have To investigate Vodacom Has pathetic Service that does live Up To the standards of their customers needs It Is now the 30th January 2024 And My Problem Hasn't Even Gone A Step Forward