VODACOM - Pathetic service

Vodacom service is Pathetic, I was called to do an upgrade which I stupidly agreed to, when the phone arrived it was not was was agreed. The consultant also upgraded me from a Top up contract to an open line without my consent, this is outrageous, I only found out when I called into the upgrades department to advise them that the phone received was different to what I agreed. I logged the called with the supervisor Nozipho Hlongwane and she promised to resolve, needless to say she did not. A week and a bit later I called in to find out what the status of the collection was only to fi d out that the call was never logged with after sales. This was also escalated to Lewis the manager on 14/3 who also promised escalation and resolution asap, needless to say nothing was done. Vodacom also in the past charge me for a devise that was never received. Vodacom service is beyond pethetic, absolutely pathetic