Vodacom pathetic service

This morning I am coming to Hello Peter for help. I have app**** for contract with Vodacom in Garden Route Mall George. This process has taken nearly 4 weeks before ot was approved. We were never once phoned by the consultant Wiehan. He made numerous errors in beginning when we app**** for the contract resulting in unnecessary delays. We had to visit the branch every day to get an update. After 2 weeks they finally decided my joint bank account with my husband is causing issues and he now needs to submit forms as well alon with ID. This done we were told we will have an answer the next day. Come next day oh no sorry Wiehan only copied front of ID both sides is needed. We emailed a new copy of ID and again told by end of today you will have your contract. Again no feedback and we went back to store only to be told still pending. This pending process took 5 days. Finally I received message that contract is approved, but still no feedback from Wiehan. We went there today to sign and collect phone, no phone in sight. Turns out they only ordered.the phone last week after tellin me it was order when we did application. They said phone is coming Friday, than next Friday and than next Friday and now today it is moved to Tuesday next week. This is the worst network provider to take out a contract with and worst part we cannot cancel because Vodacom is not answerng their phones. I could not log a complaint as the number provided only goes to a robot not a human! ****ing horrible piece of **** company