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Chris E

1 reviews | Active since Sept 2019

15 Oct 2021, 15:20

Vodacom pathetic service

I did an online upgrade with vodacom. Then after about three weeks, when I haven't recieved the new phone, I did an enquiry. Only to be told that the phone I ordered was discontinued, and the order cancelled without informing me. Then I did another online upgrade to another phone, which was delivered. But when I looked closely, I saw that Vodacom did not do the upgrade, but instead they send me a new contract. I phoned the aftersales department and requested a cancellation and they said that they would come collect the phone. That was on the 21 September 2021.Two weeks later and still no collection.Another two weeks has past since then, and I have phoned them every week, to find out what is going on. Off course the courier firm got the blame. Today 15 October I phoned again only this time I was informed that collection hasn't even been requested by Vodacom. Pathetic service. And they have already subtracted the first payment on the new line that I didn't requested. Come end of the month, I will reverse my debit order if this is not sorted out.

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Replies (4)
Vodacom
Vodacom's reply16 Oct 2021, 13:36
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
CE
Chris E's update05 Nov 2021, 08:49
Reviewer Update
You phoned me once on the 19, with all your sweet promises. I am still waiting for the collection. You can not even give me a reference number. In the meantime vodacom deducted the money for the second time. Are vodacom so pathetic that it takes them more than six weeks to arrange a courier for collection. I see what you are trying. You want to extend the time so that I would just accept the package and go on. Well guess what? Not gonna happen
CE
Chris E's update09 Nov 2021, 14:07
Reviewer Update
So you phoned me on Friday after I commented on your reply, informing me that a collection has been scheduled and that you would phone me later that day to give me details. It's the 9 November, and still no phone call or collection
CE
Chris E's update18 Nov 2021, 10:12
Reviewer Update
Another 9 days later and still nothing. I even phoned your aftersales department Tuesday and the consultant said he'll phone me back within 72 hours. Still nothing. How patient do you expect me to be. Are all vodacom employees *********** to arrange a return. Give me a number of somoene who is responsible for sorting this out.