VODACOM Pathetic service. Couldn't be worse if it was run by ESKOM

At the begining of August we app**** for Vodacom Fibre installation. Initially the sales team were very efficient and had all the documentation approved and the order for installation confirmed. We received the Router via courier a week before we were due to go live, however by the 30th of August we realized that nobody had contacted us to do the installation and we were due to go live from the 00h00 on the 1st of September. After calling to find out what's happening we were told that no order had been done with Metro Fibre. They promised us that they would expedite the installation which was then scheduled for 10h30 on the 2nd of September. At 11h00 on the 2nd nobody had arrived yet to do the installation. I called a number of times and spoke to a number of different people before i got an answer. The installation team had messed up the job cards and went to another site instead of our place so they only arrived after 13h30 to do the work. This was done efficiently and neatly and when the technician left he told me that it would take 24 hrs to be activated. No problem, that is understandable however 24 hrs later there was still no connectivity so i called again and was told that there was no order for activation placed and that they would do it then. I was once again told it would be up to 24 hrs to activate. What can you do but say OK thank you and try be patient, alas 24 hrs later still no connectivity so once again I call the support desk and am greeted on the phone in the most unprofessional way by a lady named Bianca Van Aardt. This was the straw and I unfortunately lost it with her. However we eventually got to the issue at hand and she told me that we had to do a request for activation despite the fact that it had been done twice already. I demanded that they do this within an hour or they can consider the contract to be cancelled. She said she would do what she could and elevate it to the contract manager. However shortly thereafter i received a phone call back from Bianca saying that there was no record of the installation and they would need the serial number of the ONT box installed. Unfortunately i did not know what the ONT box looked like and could not get the serial number of the device that i was checking. She then asked me to take a picture of the box and send it to her. After having done that she rep**** via mail that that was not the ONT box so i took a picture of anther box installed and sent it to her. I received no further communication that day (Saturday) and assumed that the issue had been resolved, however I received an E-mail from Bianca on Sunday morning that she had finished her shift at 13h00 on Saturday and was not working Sunday but she will pass the info onto the appropriate team. Now Monday 11h20 and still no feedback or connectivity despite calling 3 times today and having spoken to 3 different people who all seemed to want to help but obviously couldn't. Despite having asked to speak to some in authority on numerous occasions nobody has bothered to get back to me