Vodacom Pathetic Service

My fibre has been down for a week. It took 2 phone calls and a social media mention before a service request was assigned to my issue, but that was just a formality because I have received no help. Everyday when I call I get a different turn-around time (48 hours grew to 72 hours), and I am just told that a service consultant will be in contact. Very disappointed in a service provider that I have multiple contracts with.