vV
vawda V

1 reviews | Active since Oct 2016

13 May 2025, 18:41

Vodacom Pathetic Service

So since writing a few days ago and getting an automated response that someone would contact me.

Unfortunately no contact from Vodacom and I am still soft locked.

0
Replies (3)
Vodacom
Vodacom's reply14 May 2025, 08:03
Official
 
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via WhatsApp to request your personal details. 
 
Regards, 
 
Vodacom Consumer Website Team 
vV
vawda V's update14 May 2025, 19:04
Reviewer Update
Well until now no one has contacted me and I am still soft locked. Spending a fortune trying to keep connected.
Most probably will stop paying Vodacom entirely from my next due date.
Absolutely sad I've been a paying customer of Vodafone for almost 2 decades and this is what it has become. Loyalty is worthless and trying to contact Vodacom and Alisom Franchise even more frustrating.

vV
vawda V's update15 May 2025, 11:27
Reviewer Update
Thanks inuabe received your email but I am still at my wits end with this as my business solely relies on Vodacom and I am soft locked on all my lines.
Unfortunately I will have to look at diversity going forward so that I am not helping ransom due to Vodacom incompetence.