VODACOM PATHETIC SERVICE

EXTREMELY POOR SERVICE! Yesterday (8 Dec 2020) I received an sms that my order is being processed and will be delivered shortly. Vodacom communicated with RAM to have my device delivered at my work address after I have told them to have it delivered to my home address since I'm working from home. I was pro active this morning and phoned RAM to ask when my device will be delivered. They asked me to confirm the address and I told them the delivery address they have is incorrect. RAM advised me to phone Vodacom so they can send the change through. I phoned Vodacom and spoke to Steven and was on hold for most of the 29 minutes. He told me he would send the details to the relevant department to send it onto RAM. I contacted Vodacom again at 17:00 and still nothing have been done. I am sick of the poor service from Vodacom. i have been receiving nothing but horrible service from Vodacom since October 2020 as they don't do as they said they will or take unnecessarily long for absolutely no reason. Please can someone just send my home address to RAM so I can receive my phone which I have been waiting for for over a month.

I then received the below response BUT I HAVEN'T RECEIVED ANY CALL FROM VODACOM TO SORT THIS OUT. Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

VODACOM IS USELESS AND *********** AND SHOULD CLOSE THEIR DOORS!!!!!!