VODACOM PATHETIC SERVICE

For the past 3 months i was due for an upgrade. I found that Telkom had an unlimited package for R1299 which included the samsung S20 handset. I called VODACOM and told them that Telkom is offering me a better deal. The consultant said they will refer it to the deal match department and revert in aprox 3 days. During the past 3 months nobody has gotten back to me with any offer. I had to call in at least 5 times in the last 3 months only to be told the same thing over and over again. Today i spoke to 3 people who conveniently cut me off during the conversation or while making me hold on. While I am typing this review, the consultant, Nomthandazo, put me on hold for 18 minutes and then came back to me to tell me that I must wait for the initial person who sent the deal match through to call me back.....I HAVE BEEN WAITING 3 MONTHS.

VODACOM SERVICE IS PATHETIC. THEY MAKE INTERNAL POLICIES AND PROBLEMS THAT OF THE CUSTOMER.