CK
Colin K
1 reviews | Active since Jun 2020
07 Aug 2020, 11:12
Vodacom pathetic service
We completed a relocation form on the 23rd July and had an appointment with a technician to come do the install on the 31st July and up to date (7th August) we have received no further response or assistance in getting our fiber line installed. We have contacted vodacom multiple times and no one ever does something to get it resolved. Can openserve / Vodacom please respond ASAP to get this done. I am totally frustrated with the lack of service you "offer".
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Replies (3)
Vodacom's replyOfficial
07 Aug 2020, 13:59 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Aug 2020, 13:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
CK
Colin K's updateReviewer Update
07 Aug 2020, 14:02This is such generic reply, I wonder if vodacom even understands how absolutely frustrating it is to deal with them. I would rate it 0 and warn friends and family from ever using them. *** service.
CK
Colin K's update07 Aug 2020, 14:02
Reviewer Update
This is such generic reply, I wonder if vodacom even understands how absolutely frustrating it is to deal with them. I would rate it 0 and warn friends and family from ever using them. *** service.
CK
Colin K's updateReviewer Update
17 Aug 2020, 09:55I love the fact the no one has bothered to contact us with this issue to date. Even though in the last reply from Vodacom was that someone would be in contact soon, hahah, what a joke vodacom. Absolutely pathetic. Would not even rate you 1 star. Warning all family and friends to avoid you so that they don't have a horrible time and experience like I have with you.
CK
Colin K's update17 Aug 2020, 09:55
Reviewer Update
I love the fact the no one has bothered to contact us with this issue to date. Even though in the last reply from Vodacom was that someone would be in contact soon, hahah, what a joke vodacom. Absolutely pathetic. Would not even rate you 1 star. Warning all family and friends to avoid you so that they don't have a horrible time and experience like I have with you.