RN
Ricky N
1 reviews | Active since Dec 2022
09 Apr 2024, 13:20
Vodacom Pathetic Service
Vodacom service is pathetic. You are just an insignificant number in their books. I run a business from home and rely on the internet entirely. I am paying Vodacom for a service that they cannot commit to. I even dis their work by calling Openserve to try and resolve this issue. They refuse to take ownership of the problem while I have egg on my face with my clients. Vodacom and its staff are useless and pathetic with no customer empathy whatsoever. I will never use Vodacom ever again. Will cancel my contract with Vodacom
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Vodacom's replyOfficial
09 Apr 2024, 14:06 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply09 Apr 2024, 14:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
RN
Ricky N's updateReviewer Update
11 Apr 2024, 08:34It's been more than a week without my Vodacom fibre being restored.
I am really disappointed with Vodacoms response to my plea that I had to sign a contract with another ISP.so that I can continue running my business.
Pathetic. My encounter with Vodacom is worse than dealing with an SOE.
Typical service in SA where the customer is not important. Thank goodness we have a choice.
I have requested a cancelation of my contract with contract which is only 2 months old.
Sad.
I am really disappointed with Vodacoms response to my plea that I had to sign a contract with another ISP.so that I can continue running my business.
Pathetic. My encounter with Vodacom is worse than dealing with an SOE.
Typical service in SA where the customer is not important. Thank goodness we have a choice.
I have requested a cancelation of my contract with contract which is only 2 months old.
Sad.
RN
Ricky N's update11 Apr 2024, 08:34
Reviewer Update
It's been more than a week without my Vodacom fibre being restored.
I am really disappointed with Vodacoms response to my plea that I had to sign a contract with another ISP.so that I can continue running my business.
Pathetic. My encounter with Vodacom is worse than dealing with an SOE.
Typical service in SA where the customer is not important. Thank goodness we have a choice.
I have requested a cancelation of my contract with contract which is only 2 months old.
Sad.
I am really disappointed with Vodacoms response to my plea that I had to sign a contract with another ISP.so that I can continue running my business.
Pathetic. My encounter with Vodacom is worse than dealing with an SOE.
Typical service in SA where the customer is not important. Thank goodness we have a choice.
I have requested a cancelation of my contract with contract which is only 2 months old.
Sad.