Vodacom pathetic service

I did an upgrade on account in November 2022 after my cellphone was ****** but the store never activated my insurance. The contract was not completed in full as agreed upon. My cellphone was ****** again in 2023 and when I wanted to claim, I was told I did not take out insurance. The salesman(Zahied) advised me to claim from my household insurance and when asked is that not *****, he stipulated they would not know. He had an attitude and told me that I must do what I want to do. Now I have to pay for a device that I no longer possess and because of this pathetic service of this salesman, I cannot claim as he never processed the insurance.