Vodacom - pathetic service , atleast you constant in this regard

Just went a week without fibre from the 8th to the 15th off Feb , now my fibre service is down yet again on the 19th , same song and dance after logging a ticket for URGENT response..I must wait 48hrs for them to care or as they put it.."assign a technician" . After you made me wait for a week now there is simply no care to assist me with any urgency , I am in the same loop off them hiding behind SLAs. Vodacom this is my 4th review for the same kind off issue, so I know this will end a week from now wen the SLA cant go any further. And when you are waiting..there is Zero calls to let you know anything