Vodacom PATHETIC service and *****ing of Data and Airtime

My Dearest Vodacom

Let me start off by saying how frustrated and upset I am with you as a company. I can't wait to get you out of my life. I have two contracts with you at this moment and I am hating every second of it. If I felt like you were trying to understand and not just blaming everything on me, maybe I would have felt different.

The issue I am about to discuss has been going on for almost 8 months now - and your answer/reason for it stays pathetic every time. When I try and phone your Customer (We Don't Really) Care, I hold for at least 20 minutes every time. I then get transferred a few times and then the call drops. When I do get through eventually I get snotty answers and attitude - never a helpful person. I have been in to branches to - and guess what - they refer me back to your Customer Care - WHOO HOO!!

When my one contract ended with you, I was stupid enough to accept an offer for 1 GIG data for R110 a month that I was offered by one of your agents. The issues with that package started IMMEDIATELY and when I notified your center, I was told it will be sorted. From there, I had to phone every month about the same issue and even after less than 30 days in, I was now unable to get out of it even with you not keeping up your side of the bargain. I WANT TO CANCEL THE CONTRACT but you won't let me...so much for consumer protection???? I wnated to cancel it within the first 7 days, which was my right, but I was bul**** into staying by your people telling me you are so sorry it has now been loaded and there will not be any problems going forward, as it was just a small mistake made on your side with the loading of the data.

I am not receiving that 1 Gig. You can't supply me with proof that I am, other than "It has been loaded but you have used it up" (2 days later if I might add). When I do a balance check and it is not there, I get told it won't show there, it will show under "promotional data". When I check the balance there - THERE IS STILL NO DATA!! And then the call conveniently gets cut...back to square one!

Before this, I was on a UChoose Flexi 200, which I used to buy a gig of data and it lasted me until approximately the 24th of the month. At this stage, I am out of everything on my phone by no later than the 6th of every month.

I have screenshots of everything, but no one at your pathetic excuse of a company seems to care.

I am going to look at this month as an example for you:

I received my first SMS stating that I have no active internet bundles this month on Sunday, the 6th of May. I immediately checked my balances - and guess what - I still had ample data left. I received one again later that day, the same story and it continued like that until yesterday, 8th of May. I had almost 300MB of data left and R108 airtime just after 07h00. I made one 3 minute long call, and whatsapped some, used the free Facebook etc, but at 18h00 last night my airtime and data was GONE?! Please explain it????

Before you jump to your regular excuses - let me tell you what I did do and what your agents have used as excuses in the past:

1. Even though I am on Wi-Fi during the day - you have the pathetic excuse that my mobile data should be turned off. It has never been a problem, but now it is one of your biggest excuses. So yes, my mobile data is switched off when I am on Wi-Fi. 2. I use the "free" facebook and only watch videos on Wifi 3. I am not subscribed to any services that take airtime from my account 4. Automatic updates are switched off and background apps are restricted

This has been an issue for the past approximately 8 months now - and I still have no answer, no data has been given back because CONVENIENTLY it is my fault every time (even though - let's be honest - we can see all over that people are complaining about Data and airtime disappearing.

I have screenshots of your totally inaccurate and useless SMS about my data being up and me checking my balance immediately afterward. I do WhatsApp and use Facebook and and and...but definitely not for R100s of rands worth of airtime or Data to be up by the 6th of every month. I know this, because like I said, it was never an issue until the end of each month.

Looking forward to HOPEFULLY being assisted in some way, but I am not holding my breath.