VODACOM = pathetic service and NO Fibre installation

I wish we could give a rating of negative 1000!!!! We have NEVER had an experience like we have had with Vodacom!! We recently moved from one estate where you could ONLY use Vodacom to another where in the newer area of the estate, we can ONLY use Vodacom. We app**** for a transfer from our old house to the new one months ago, to discover....They have no record. We must send the documents again. We did so. Nothing happened. My poor husband kept getting conflicting emails and smses from Vodacom. He eventually called and they were confused. He eventually had to cancel the transfer and then apply to take over the Vodacom service already at the house.... a few days later....at the beginning of Dec (1st) the internet switched off. He calls Vodacom again....there's no record of a transfer and you can't take over an existing account, you must apply for a new service. please send the supporting documents (he has done this a few times now) He spent over an hour on the phone with Vodacom. This continued for a few days. Eventually, Vodacom said we'll do a fibre installation on Tuesday, 9th December at 09h00. It's Tuesday. NO technicians arrived. I waited an hour before I called. The only way Vodacom communicates with the technicians is through EMAIL!!!! Are you kidding me???? If the technicians refuse to answer the email...you sit and wait. I've now spoken to two different people at the call centre. They've sent emails and the technicians haven't responded. I must wait an hour or two for the technician to call me or respond to their email. You CANNOT be serious???? We need fibre for business. We are unfortunate to have to deal with VODACOM again. If You can avoid them....do so!! Their service to the customer is pathetic. There seems to be no resolutions and we are still sitting without fibre. We started the whole process more than a month and a half ago and did as instructed by VODACOM and apparently they don't actually know what they are doing.