Vodacom - pathetic service and incompetence for THEIR FAULT!

I took out a vodacom fibre contract in the complex I was staying and had to cancel it after I have moved, I requested a relocation from them to my new premises with NO intention of cancelling. Vodacom then told me they provide NO COVERAGE at my new complex which is 1km away from where I was staying. I then requested a cancelation from them as they can NO LONGER provide me with services which is NOT MY FAULT, I have then received an email from them confirming that my account will be closed with NOTHING OUTSTANDING! 3 Months later I had a look at my transunion report and it showed 120 days overdue payment!!! Contacted them and sent proof of the email sent to me confirming I don't owe them anything, but the amount of incompetence from Vodacom and their employees is shocking!! I have since just payed the amount owed and requested them to update and remove the listing as it would have been paid had I been told so, but one of their *********** employees confirmed with me via email that I don't owe anything, 3 emails sent to them with the proof of payment and feedback required on when my payment profile listing will be updated /removed. Guess what, STILL WAITING FOR THEIR RESPONSE!!! Absolutely pathetic for such a large company!