aF
anthony F
1 reviews | Active since Aug 2011
24 Jan 2023, 17:29
Vodacom pathetic service
Worst service ever and what makes it more frustrating is the lies they tell. I was told twice that my Fibre would be installed and I had to take off on both instances. There was no communication to inform me that they won't be able to make it on the day that they scheduled. Extremely poor service. Vodacom will lose a lot of customers because of lies that they tell their customers. Unfortunately I had to go through this and have a setback of 2 days salary but vodacom does not care all they care about is talking lies to customers. Appalling service. I hope someone from higher management reads this review and work on how they treat customers.
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Replies (1)Vodacom's replyOfficial
25 Jan 2023, 07:13Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply25 Jan 2023, 07:13
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
